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Under general supervision, is responsible for telephone equipment installation,
troubleshooting and hardware testing. Coordinates activities of equipment and line vendors
and maintains internal systems to assure that voice network components are operational.
Analyzes system requirements and develops needed software parameters as directed.
Maintains records of the equipment failures and coordinates preventive maintenance and/or
corrective programs with vendor/internal service personnel.
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Installs and performs preventative and on-call maintenance on telephone equipment
including, but not limited to: telephone, telephone switches, voice mail, uninterrupted power
supplies, public address, intercom, cabling; including voice, data, T1 and fiber and other
related equipment and services. Maintains detailed records on voice communication
network, including utilization of lines and telephone company circuits, error and retry
statistics on multi-drop lines and individual stations, and other data to facilitate on-going
optimization of the voice network. Coordinates and fulfills service requests for telephone
installation, relocation, repair, and maintenance with other personnel, vendors, and
contractors where appropriate, and the user requesting the services. Analyzes telephone
needs and recommends cost-effective solutions to problems. Configures the
telecommunications network software as needed to maintain a reliable and efficient system.
Submits recommendations for configuring technology enhancements for end users
according to Technology Services recommended tools, such as type of telephones or
features.
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