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SAN JOSE UNIFIED SCHOOL DISTRICT
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I.
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Title
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Telephone Technician
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II.
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Definition
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Under specific supervision, is responsible for the service of telephone equipment. Analyzes
problems, develops needed software parameters, installs and maintains communication
equipment.
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III.
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Examples of Duties
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Installs and performs preventative and on-call maintenance on telephone equipment
including, but not limited to: telephones, telephone switches, voice mail, public address,
intercom, cabling; including voice, data T1 and fiber and other related equipment and
services. Maintains detailed records on repairs and installation activities for equipment
throughout the District. In conjunction with a Telephone/Network Coordinator, coordinates
and fulfills service requests for installation, relocation, repair and maintenance with other
computer center personnel, vendors and contractors where appropriate, and the user
requesting the services.
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IV.
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Distinguishing Characteristics
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Not Applicable.
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V.
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Employment Standards
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A.
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Knowledge of:
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Basic Data or Voice Communications Theory;
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Operation/repair/installation of voice communications test equipment;
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Cable requirements and interface technology;
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Basic electronics concepts, and theory.
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B.
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Ability to:
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Read and draw schematic diagrams; perform skilled shop work in the
construction, maintenance and repair of telephone/data equipment; perform research and test
on equipment; keep records and write reports.
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Analyze, diagnose and determine the causes of telephone problems;
Repair electronic and other components of telephone equipment;
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Understand and carry out oral and written instructions;
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Meet with the public tactfully and courteously and establish and maintain
cooperative and effective working relationships;
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Recognize telephone problems.
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